Communication: The Key -- to create strong business relationship
Communication is a very important aspect of providing offshore services. Effective information sharing gives comfort to the client and builds their confidence and trust in the relationship. It is necessary to convey this information to the client in an acceptable and understandable format on the basis of documented protocols.
The protocols would include:
- Reporting schedules
- Team teleconference schedules
- Management meeting schedules
- Emergency communications protocol. Looking to the global nature of our services, all our managerial resources are available 24x7x365.
OOS with its extensive experience in handling offshore projects has developed its own in-house software for tracking various issues, events and milestones in a project cycle. This software along with standard communication methods and protocols allow for efficient information exchange with their clients. We are constantly upgrading our project management methodology to enable us to update our clients in the most satisfactory manner.
With regards to the communication infrastructure - OOS communicates to its clients via VOIP, VPN and Internet (Chatting, e-mail, FTP…etc) or through high-speed direct lines.